All Birth Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, communicate with us, request services, verify insurance, submit a referral, schedule a consultation, or otherwise interact with All Birth Care.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Contact preferences
• Information submitted through contact forms
• Insurance or coverage information
• Referral information
• Appointment or consultation requests
• Pregnancy, birth, postpartum, newborn, or family-support information you choose to provide
• Questions or messages submitted through forms, chat tools, or virtual assistant features
• Other information you voluntarily provide when communicating with All Birth Care

Depending on the service or form being used, some information may relate to your health, pregnancy, care needs, insurance coverage, or family circumstances.

2. Information Collected Automatically

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location based on IP address
• Date and time of website activity
• Interaction with website features
• Cookies and similar technologies

We may use this information to operate the website, understand how visitors use it, improve functionality, troubleshoot technical issues, and enhance the user experience.

3. How We Use Your Information

We may use information collected through the website to:

• Respond to questions and inquiries
• Provide information about our services
• Schedule consultations or appointments
• Process referrals or intake requests
• Assist with insurance verification
• Determine which services or resources may be appropriate
• Coordinate support and referrals
• Communicate with parents, families, providers, and community partners
• Provide educational materials and resources
• Improve our website and services
• Maintain website security and prevent misuse
• Comply with applicable legal or regulatory obligations

We will not use personal information for purposes materially different from those described in this policy without appropriate notice or authorization when required.

4. Health and Sensitive Information

Some forms or services on this website may allow you to provide health-related or other sensitive information.

Please only provide information that is reasonably necessary for your inquiry, referral, insurance verification, consultation, or requested service.

Where applicable, protected health information may be subject to additional privacy protections under federal or state law. The HIPAA Privacy Rule establishes protections for individually identifiable health information maintained or transmitted by covered entities and their business associates.

If All Birth Care provides you with a separate Notice of Privacy Practices, that notice will govern the use and disclosure of protected health information covered by HIPAA.

5. Insurance Verification and Intake Information

When you request insurance verification, submit an intake form, or complete a referral, we may collect information necessary to review your request and determine appropriate next steps.

This may include identifying information, insurance information, contact information, care-related information, and other details needed to process your request.

Insurance verification does not guarantee eligibility, coverage, reimbursement, or payment for any particular service. Coverage decisions remain subject to the terms and conditions of your insurance plan.

6. Third-Party Services

We may use trusted third-party service providers to support website and business operations, including services related to:

• Website hosting
• Forms and intake management
• Appointment scheduling
• Insurance verification
• Email delivery
• Website analytics
• Security
• Customer communication
• Virtual assistant or chat functionality
• Referral management

These providers may process information on our behalf according to their contractual obligations and applicable law.

When health information is involved, applicable privacy and security requirements may also affect how third-party vendors are selected and used.

7. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand website activity, improve performance, and measure how visitors interact with the site.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features function.

Where required by applicable law, we will seek consent before using certain non-essential tracking technologies.

8. How We May Share Information

We may share information when reasonably necessary with:

• Service providers working on our behalf
• Insurance-related organizations when necessary for verification or coordination
• Healthcare or community providers when authorized or otherwise permitted by law
• Technology providers supporting forms, scheduling, communications, or website functionality
• Professional advisers, such as attorneys or accountants
• Government or regulatory authorities when legally required

We may also disclose information when reasonably necessary to protect the rights, safety, security, or property of All Birth Care, our users, or others.

We do not sell personal health information.

9. Communications

If you provide your phone number or email address, we may use that information to respond to your inquiry or communicate with you about requested services, referrals, scheduling, insurance verification, or related support.

Standard email and text messaging may not always be fully secure. Please avoid sending highly sensitive medical information through ordinary email or text unless you have been instructed to use a secure communication method.

10. Virtual Assistant and Chat Features

If our website offers a virtual assistant, AI coordinator, or chat feature, information you submit through that tool may be processed to respond to questions, assist with navigation, provide general information, support scheduling, or connect you with appropriate resources.

A virtual assistant is not a substitute for a physician, midwife, nurse, emergency service, or other licensed healthcare professional.

Do not use website chat features for emergencies or urgent medical concerns.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when transmitting sensitive information online.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Provide requested services
• Maintain appropriate business and administrative records
• Resolve disputes
• Meet contractual obligations
• Comply with applicable legal or regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Your Privacy Choices

Depending on applicable law and the type of information involved, you may have rights regarding your personal information, including the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how your data is used
• Withdrawal of certain communications or permissions

Some rights may be limited where information must be retained for legal, healthcare, insurance, contractual, or legitimate operational purposes.

For requests concerning your information, please contact us through our Contact Us page.

14. Children’s Privacy

This website is intended primarily for adults seeking pregnancy, birth, postpartum, newborn, and family-support services.

We do not knowingly seek to collect personal information directly from children through the general website without appropriate authorization.

Parents or legal guardians who believe a child has submitted personal information through the website may contact us to request review of the information.

15. External Links

Our website may contain links to third-party websites, resources, scheduling platforms, insurance resources, or other services.

All Birth Care is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review the privacy policy of any third-party service before providing personal information.

16. Data Breach and Legal Requirements

Applicable federal or state privacy and breach-notification laws may require notification when certain protected or individually identifiable information is compromised.

For organizations outside HIPAA that operate certain health-related technologies, the Federal Trade Commission also maintains a Health Breach Notification Rule that may apply in specific circumstances.

All Birth Care will address applicable privacy and security incidents in accordance with legal requirements that apply to the organization and the information involved.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website practices, technology, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or your personal information can be submitted through our Contact Us page:

Contact All Birth Care

We will review your request and respond as appropriate.